• You have 30 calendar days to return an item from the date you have received it (verified by tracking information). If 30 calendar days elapse from the time of purchase, no refund or exchange is available.
• Only items that have been purchased directly from the Cerulean Sonar (ceruleansonar.com) may be returned to Cerulean Sonar LLC (CS). If you purchased from an authorized CS distributor, you can contact CS for customer support questions but must process returns through the distributor you purchased from.
• To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in the original packaging, including all accessories included in the initial product shipment.
How To Return An Item
Requirements for an RMA to be issued are proof of purchase directly from the CS Shop and within the 30 calendar day window.
There are certain situations where only partial refunds can be granted; (if applicable) Any item not in its original condition, damaged or missing parts for reasons not due to our error. Or any item that is returned beyond the 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cerulean.admin@digilabs.io; once an RMA # has been generated and your return/exchange is approved, you can then send the item to 294 Grove Ln E - suite 200, Wayzata MN 55391.
Shipping
To return your product once you have an approved RMA number, please include the email that verifies the RMA # with the returned item, then send the returned item to 294 Grove Ln E - suite 200 Wayzata, MN 55391.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.